The Death Guide is not an emergency or crisis service.
Urgent help informationTerms and Conditions
These terms apply when you use The Death Guide website. They explain the purpose and limits of the information provided here and the difference between making an enquiry and entering an agreed service arrangement.
Using the website means you accept these terms. If you do not agree with them, please do not rely on or continue using the website.
Website information
The website provides general information about death, dying, grief, funerals, planning and the services The Death Guide may offer. It is intended to help people understand possibilities, prepare questions and decide where to seek further help.
The information does not replace advice, assessment or decisions from a doctor, psychologist, lawyer, funeral director or another appropriately responsible professional. Laws, procedures, services and individual circumstances can differ or change.
You should obtain appropriate professional help before acting on information where medical, legal, financial, funeral, safety or other specialist responsibilities are involved.
Urgent situations: The website, email and social-media accounts are not continuously monitored and must not be used for emergency or crisis assistance.
Enquiries and services
Sending an email, leaving a message, following a social-media account or having a brief introductory conversation does not by itself create an ongoing duty, appointment or agreement to provide services.
If paid or continuing work is proposed, the nature of the work, responsibilities, format, likely time, fees and any important limits will be discussed and agreed separately before it begins. Counselling or personal support may also require a separate consent and service agreement.
The Death Guide may decline or stop work that is outside its role, cannot be provided safely, creates a conflict, requires another professional, or cannot reasonably be accommodated. Where practical, another type of service may be suggested.
Funeral-directing services supplied through Macquarie Valley Funerals are governed by that business’s arrangements and are not purchased through this website.
Acceptable use
You must not misuse the website, attempt to interfere with its operation or security, introduce malicious material, falsely represent yourself or another person, or use its content for an unlawful, misleading or harmful purpose.
Do not place another person’s private, sensitive or confidential information in public comments or posts. If you need to discuss a personal situation, use the private contact options provided.
Content and copyright
Unless otherwise stated, the text, branding, design and original materials on this website belong to The Death Guide or are used with permission.
You may view, print or share a link to the website for personal and non-commercial purposes. You may not reproduce, alter, republish, sell or present substantial website content as your own without prior written permission.
External websites and social media
The website may link to health services, government information, crisis services, funeral providers, community organisations, social-media platforms and other external websites.
The Death Guide does not control external websites and is not responsible for their content, availability, security, privacy practices or later changes. A link does not necessarily mean every statement, service or product on that website is endorsed.
Social-media posts are general public information. They are not a private support channel, a substitute for an individual conversation or a promise that a particular service is available.
Accuracy, availability and responsibility
Reasonable care is taken when preparing and maintaining the website. However, The Death Guide does not guarantee that every page will always be complete, current, uninterrupted or free from technical error.
To the extent permitted by law, The Death Guide is not responsible for loss arising solely from reliance on general website information, inability to access the website, misuse of the website, or content controlled by another organisation.
Nothing in these terms excludes, restricts or changes a right, guarantee or remedy that cannot lawfully be excluded under Australian law.
The website’s handling of personal information is explained in the Privacy Policy.
Questions about these terms
These terms may be adjusted when the website or its services change. The version displayed on this page is the version that applies to current website use.
These terms are governed by the laws applying in New South Wales, Australia. Questions can be directed to Damien Hudson using the contact details below.
If urgent help is needed
If life is in danger, someone may act on thoughts of suicide or urgent medical assistance is needed, call Triple Zero (000).
